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Terms That Govern Your y200 Account

Using y200 means you agree to the terms set out here — covering account conduct, payment handling via bKash, Nagad, and Rocket, and the conditions under which access is available. Eligibility depends on your local law and the regions we currently serve.

Account TermsPayment PolicyJurisdiction RulesPrivacy ConditionsAccess Eligibility
y200 Terms That Govern Your y200 Account
LEGAL CONTACT PATHS

Reach Us on Policy Questions

If something in these terms is unclear, or you need to raise a formal concern about your account or a transaction, our support team handles policy queries directly. Reach out through any of the channels below and we'll respond with the relevant clause or escalate where needed.

Live Chat Start a chat from the account dashboard for real-time help on terms, account status, or payment disputes.
Email Support Send a detailed query to our support address for written responses on policy, account holds, or formal complaints.
Help Centre Our help centre covers common policy questions including account closure, wallet verification, and access eligibility.
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Your account data is stored with encryption in transit and at rest. We collect only what's needed to verify your identity, process payments, and maintain account security — nothing beyond that. You can request a copy of the data we hold or ask for corrections by contacting support directly.

Data Retention

We keep account and transaction records for the period required by applicable financial regulations, then delete or anonymise them.

Cookie Use

Cookies on y200 are used for session management and fraud detection only — not for third-party advertising profiles.

Account Security

Every login triggers an OTP verification step to your registered mobile number, blocking unauthorised access at the point of entry.

Data Requests

To access, correct, or delete your personal data, contact support with your account details and we'll process the request in writing.

Common Questions on Legal Terms

These are the questions we hear most often about account terms, data handling, and access conditions.

Access depends on your local law and the regions y200 currently serves. It is your responsibility to confirm that using the platform is permitted in your location before opening an account.

Funds in a suspended account go through our standard verification review. Once that process is complete, we'll communicate the outcome and next steps to your registered contact.

Contact our support team with your account details and a written data access request. We'll confirm receipt and respond within the timeframe required by applicable rules.

We post updates to these terms on this page. Continuing to use the platform after a change is published means you accept the revised terms. Check this page periodically for updates.

Each person may hold one account only. Sharing credentials or opening duplicate accounts breaches our terms and may result in account closure and forfeiture of pending transactions.

Raise formal complaints via email support so there is a written record. Our team will escalate to the relevant internal team and respond with a decision and the reasoning behind it.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.